LIV Completes Seamless Migration and Upgrade of All 40 Tegris Fire Department Customers and Hundreds of Inspection Companies in Under 90 Days

LIV brings all customers, inspection companies, premises, and users live on its best-in-class Third-Party Inspections application following its acquisition of Tegris

POCATELLO, Idaho, September 21 — LIV, the industry-leading fire prevention and compliance management platform for Authorities Having Jurisdiction (AHJs), including fire prevention bureaus, municipalities, and regulatory agencies, today announced that it completed the upgrade of all Tegris fire department and AHJ customers following its acquisition of the company. These 40 Tegris customers, along with more than 450 new inspection companies, are now live on LIV’s Third-Party Inspections application, the full upgrade completed in under 90 days.

LIV seamlessly migrated over 220,000 inspection reports, 10,000 premises, 20,000 documents, and 80,000 deficiency records — along with every inspection company account and 5,000+ users — to the LIV platform with zero data loss or duplication. This included 15 years of historical inspection data and reports, integrated and mapped to LIV’s modern data architecture. All customers kept their compliance operations running without downtime, while benefiting from LIV's enhanced functionality, intuitive user experience, world-class security and reliability, and industry-best service and product support. LIV’s team partnered with customers and inspection companies during each step of the process, providing onboarding, customer and partner education, and ongoing enablement from dedicated Customer Success and Inspection Partner Success teams.

LIV's platform already included the full range of core functionality Tegris customers relied on, along with robust capabilities not previously available to them. LIV also identified features in the Tegris platform that LIV did not yet offer — inspection company self-attestation of certification, in-submission deficiency resolution, and Stripe Tax integration. These features were developed, tested, and released to general availability on the LIV platform within a matter of weeks.

During the same time period of the Tegris customer upgrade, LIV also onboarded over 25 new LIV fire department customers unrelated to the acquisition, launched AI Report Upload capabilities, and on Aug. 10, announced general availability of Fire Department Inspections — a new application for streamlining annual and scheduled inspections conducted by a fire department’s own inspection teams.

"LIV is the fastest-growing provider in fire prevention and compliance because we have the strongest platform in the market, we invest relentlessly in innovation and customer success, and we are committed to the entire fire prevention ecosystem — fire departments, inspection companies, and property owners," said Ben Kaplan, CEO of LIV. “Our modern, reliable and secure technology enables LIV to not only execute on strategic product roadmap development and continuously deliver new feature enhancements, but also efficiently and effectively onboard fire departments and inspection companies. This is matched by the proven execution of our 60-person team dedicated to our customers and driven by our mission to improve community safety.”

"Tegris customers did not just move to a new platform, they upgraded to one with more capabilities, without losing a single feature they valued," said Jim Ribail, Vice President, Strategic Accounts at LIV. "That is what a real commitment to customers looks like, not just delivering the platform, but making sure every user — at fire departments, inspection companies, and premises — had hands-on training and dedicated support from our team throughout the transition."

"The transition from Tegris to LIV has been great,” said Chris Pedersen, Chelan County Fire Marshal's Office. “All our data was transferred, and the onboarding team made this as seamless as any software change we’ve had.”

"We're excited about the City of Moses Lake and the Moses Lake Fire Department's transition to the LIV platform," said Christopher Horton, Building Official and Fire Marshal, City of Moses Lake. "The system is intuitive and easy to use, and LIV's Inspection Partner Success program will help us strengthen compliance while reducing the time our staff spend on administrative follow-up — allowing them to focus more on the issues that truly need attention. We're also integrating our own inspections through LIV's Fire Department Inspections application. Consolidating inspection information from ITM service providers and our own fire department into a single location will give us a far more complete view of building compliance and provide valuable new insight into the fire and life-safety conditions of the buildings and community we serve."

"With LIV, it's just a few clicks to get compliance reports done — the system does the heavy lifting, whether that's AI handling it automatically or a few manual entries,” said Whitney Appleby, AAA Super Clean, an inspection company that previously submitted reports to Tegris and has now onboarded to LIV. “The training videos and webinars make it easy to learn, no matter how comfortable you are with technology. It's saved us time and given our clients faster, more reliable compliance reporting than we've seen anywhere else in this industry."

About LIV

LIV is the leading provider of purpose-built fire prevention and compliance management software for fire departments and Authorities Having Jurisdiction (AHJs). Founded in 2019, LIV serves more than 350 AHJ customers and 5,000+ ITM contractors, managing both third-party contractor and fire department inspections in one comprehensive, modern, and secure platform.

LIV's mission is to protect life and property, reduce fire-related risks, and improve community safety. Its flexible, innovative solutions help fire departments, inspection companies, and property owners improve ITM compliance, strengthen fire prevention programs, and deliver better public safety outcomes. To learn more about LIV, visit livsafe.com.

Media Contact:
Lauren Chadwick
LIV
(617) 967-3600
marketing@livsafe.com