Webinar | Inside Inspection Partner Success

WEBINAR RECORDING

A dedicated team on every third-party report, from review to resolution

88% compliant after Inspection Partner Success review.

Maui Fire Department and Nampa Fire Protection District both have a dedicated LIV team reviewing every third-party report that comes into their programs. When a report is incomplete, or something is marked compliant that isn't, the reviewer goes back to the inspection company and stays with it until the deficiency is resolved.

That team is Inspection Partner Success. You may know them under their former name, Compliance Review Services.

In this customer panel, fire officials from Maui and Nampa share their firsthand experiences, including how much faster report review is now, what came off their inspectors' plates, and how inspection companies responded. Brooks Cato of Fire Protection Services brings the contractor's perspective from Georgia, where his team submits reports across multiple jurisdictions.

Real follow-through

88% compliant after Inspection Partner Success review

Faster compliance

20 days, on average, to fully resolve a new deficiency

Proven scale

2,500 inspection reports reviewed in the last three months

What an Inspection Partner Success specialist does day to day, and what comes off your team's plate

How direct follow-up with inspection companies produces cleaner reports over time

What Maui and Nampa saw change, and how long it took

Fire Marshal Elijah Effinger

Fire Marshal, Nampa
Fire Protection District

Fire Marshal Elijah Effinger has led Nampa Fire Protection District's prevention program for more than seven years, working closely with the LIV team to shape ongoing platform improvements in service of a safer, better-protected community.

Captain Parrish Purdy

Fire Captain, Inspections
Maui Fire Department

Captain Parrish Purdy has helped lead Maui Fire Department's shift from paper-based inspection tracking to full digital visibility across the island's third-party inspection program, including community-driven feature requests like geofenced districts and TMK-based tracking that LIV built at his team's request.

Brooks Cato

Client Advocate
Fire Protection Services, LLC

Brooks Cato brings the inspection contractor's perspective to the panel from Fire Protection Services, LLC, where his team submits and manages third-party ITM reports across multiple AHJs — a front-row seat to what changes for contractors when report review gets standardized.

Ron Johnson

Director of Industry Solutions
LIV

Ron Johnson brings 29 years of fire service experience to LIV, with a career spanning company officer, division chief, assistant fire marshal, and fire marshal roles across multiple departments — as well as teaching fire science at the collegiate level. At LIV, he serves as Director of Industry Solutions, working directly with fire departments and AHJs across the country.

Cole Harding

Chief Customer Officer & Co-Founder
LIV

Cole Harding co-founded LIV and serves as Co-Founder, Chief Customer Officer, and a member of LIV's Board — a role built on more than seven years working directly with fire departments and AHJs across the country as their advocate inside the company. He moderates this session in that same capacity, bringing his direct, hands-on relationship with AHJs to guide the panel discussion.

About this session

Inspection Partner Success is inspection company education, enablement, and ongoing support. Most prevention bureaus already have the system and the data, but not support for the inspection companies submitting the reports: someone to follow up on an incomplete submission, work with the contractor until a deficiency is resolved, and keep your team aligned along the way.

Fire marshals and certified code inspectors review every report that comes in, go back to the inspection company directly when something's missing or marked compliant that isn't, and stay with it until it's closed.

Maui and Nampa talk through what that partnership changed for their compliance programs. Brooks Cato describes the same shift from the contractor's side: a direct line to the fire marshal.